Frequently asked questions about Samparkk
Everything people ask before a pilot, answered plainly. If yours is not here, email hello@samparkk.ai and a person will reply.
Will my customers know it is an AI?
By default, new agents say they are an AI when a caller asks and never claim to be human. Customers can also put an AI introduction in the greeting; the wording is part of the script we write with you.
What happens when a caller gets angry or confused?
The agent apologises, offers a callback or a human, and ends the call politely. If the caller asks not to be called again, the number is added to your do-not-call list on the spot and the disposition says so.
Which languages does Samparkk speak?
Hindi, English and the Hinglish mix most people actually speak. Hindi is written and spoken from Devanagari so it sounds like Hindi. Other Indian languages on request.
Does Samparkk work with my CRM?
Yes, two ways. Keep your own CRM and outcomes are pushed to it as each call ends: disposition, summary, callback time and the recording link, with custom fields configured at setup. Or take a bundle with the Samparkk CRM, where the same outcomes land on the lead and your team works its callbacks in one place.
What is the Samparkk CRM?
A lead and calling CRM for sales and service teams: lead import and assignment, a pool employees fetch leads from, callback reminders, click-to-call, every AI and human call on the lead's timeline, end-of-day reports and admin reports. Each customer gets a dedicated instance on their own domain.
How much does Samparkk cost with the CRM?
Bundles are ₹15,000 a month (1 line, up to 10 CRM users, ₹10 per billable call), ₹27,000 (2 lines, up to 25 CRM users, 1,000 billable calls included, then ₹8) and ₹45,000 (4 lines, unlimited CRM users, 3,000 billable calls included, then ₹7). Bundle setup is ₹50,000 one time, AI lead qualification is included, and the minimum term is three months. Prices exclude GST.
Where is the CRM hosted, and is my data shared?
Each customer gets a dedicated CRM instance with its own database, on its own domain, hosted in India on AWS Mumbai. Your leads are not stored alongside any other customer's.
Can I delete or export my CRM data?
Yes. An admin can delete a lead or client, export everything held about one person, and export the whole account as a ZIP of CSV files. Deleting a person also asks the calling platform to erase that number's call records; recordings held by the telephony provider are removed separately on request.
Is outbound AI calling allowed in India?
That depends on who you call and how, and you remain responsible for consent and registry checks on your lists. Samparkk checks your account's do-not-call list before every dial, adds a number when a caller asks not to be called again, and by default calls go out only between 8:45 and 21:00 IST (each customer's window is configurable). It does not scrub lists against the national NCPR (DND) register and does not check DLT registration or 140/160 number series. Take legal advice for your use case.
How long until the first campaign?
About two weeks. Week one is writing the conversation with you and test calls. Week two is a few hundred real contacts, reviewed call by call. Daily campaigns from week three.
How much does Samparkk cost?
Setup is ₹25,000 one time. Pay as you go is ₹6,000 a month for 1 line and 1 number plus ₹10 per billable call. Pilot is ₹14,000 a month with 2 lines and 1,000 billable calls included, then ₹8 a call; Growth is ₹22,000 a month with 4 lines and 3,000 billable calls included, then ₹7 a call. The per-call price covers a conversation of up to three minutes; each started minute after that is ₹3. Unanswered attempts and pickups under 10 seconds are free. Prices exclude GST.
What counts as a billable call?
A call the customer actually heard: their phone answered and the call lasted 10 seconds or more. Ringing out, busy and failed attempts are not billed, and neither is a pickup that ends in under 10 seconds.
Can I pause a campaign?
Yes. Campaigns can be paused and resumed from the dashboard at any time. Calls already in progress finish; queued calls wait.
Who owns the recordings and data?
You do. Recordings, transcripts and outcomes belong to your account and can be exported. Samparkk uses them to tune your agent, not to train anything for other customers.
Can the agent take payments or OTPs?
No, and this cannot be enabled. The agent never asks for an OTP, PAN, card number or payment, on any script.
What hours does it call?
The hours you set, inside the default 8:45 to 21:00 IST window. On live campaigns more than nine in ten dials go out between 9 AM and 5 PM; the agent never dials outside your window.