Samparkk for Zoho CRM
Select Leads in Zoho CRM, press a button, and the Samparkk AI agent calls them in Hindi or English. Outcome, summary, recording link and transcript come back onto the Lead.
What the extension does
- A button on Leads. Select one or more Leads and send them to Samparkk. Each Lead's name, phone and a few fields go to your Samparkk account over HTTPS.
- Results come back by themselves. Samparkk syncs outcomes into the Lead hourly while calls are running.
- An AI Calls list on the Lead. Every call to the Lead shows with its outcome, summary and transcript, so your team sees what was said before they call.
- A settings page. Paste your API key, connect Zoho, and pick which agent makes the calls.
The 8 Lead fields it creates
| Field | What it holds |
|---|---|
| Samparkk_AI_Route | Pending, Interested, Not Interested, Review or Unreached |
| Samparkk_Disposition | The call's outcome tag |
| Samparkk_Summary | A short AI summary of the conversation |
| Samparkk_Sentiment | How the person sounded |
| Samparkk_Recording_URL | Link to the call recording |
| Samparkk_Last_Call_At | When the last call happened |
| Samparkk_Attempts | How many times the Lead was dialled |
| Samparkk_Campaign_Id | The Samparkk campaign that made the call |
The call transcript is added to the Lead as a Note. When the caller asks for a callback, a Zoho Task is created with the requested time and the callback topic. The recording link stays valid while the recording is retained.
Set up
- Install the Samparkk extension from the Zoho Marketplace into your organisation.
- Paste your API key in the extension settings. Ask hello@samparkk.ai if you do not have one yet.
- Connect Zoho. Sign in and allow Samparkk to write the fields above to your own organisation. Indian organisations (zoho.in) and other Zoho data centres are supported.
- Pick an agent from your Samparkk account, then select Leads and press the button.
Your data
Samparkk only writes to your own Zoho organisation and stores an encrypted token to do that. Disconnecting in settings stops write-back and deletes the token. Read the full privacy policy for what is processed, by whom and for how long.
Cost
Calls are billed on your Samparkk account at the rates on the pricing page.
Support
Write to hello@samparkk.ai with your Zoho organisation name and we reply the same working day.