Acceptable use policy
Outbound calling reaches real people. These rules apply to every customer of Ridepro Learning Private Limited and to everyone who uses a customer's account, including through the Zoho CRM extension.
Consent for the numbers you call
You may call a number only if you have consent, or another lawful basis, to call it for that purpose, and you can show this if asked. This applies equally to numbers you upload and to Leads you send from a CRM.
DND and NCPR-registered numbers
You will not call a number registered on the National Customer Preference Register (DND) without that person's consent for that category of call. Samparkk does not scrub your list against the register, so you must do it before upload or before you send Leads. Following TRAI's telecom commercial communications rules is your responsibility.
Opt-outs
When a person asks not to be called again, the number is added to your account's do-not-call list. You will not remove it, change the number's format, or upload it again to call that person.
Calling hours
By default, calls go out only between 8:45 and 21:00 IST. Each customer's window is configurable. You will keep to the window set on your account and will not try to work around it.
What you must not do
You will not use the service to:
- Spam: make unsolicited bulk calls to people who have not agreed to hear from you, or dial the same person repeatedly after they have objected;
- Break the law or deceive: run scams, phishing or illegal offers, make claims that are false or misleading, or promise returns, rates or approvals you cannot honour;
- Harass: threaten, abuse, intimidate or pressure anyone;
- Call DND numbers without consent: as set out above;
- Impersonate: pretend to be another person, a government body, a bank or any organisation you do not represent, or script the agent to deny being an AI when asked;
- Collect credentials: use scripts that ask callers for OTPs, passwords or card numbers;
- Call where you may not: place calls to emergency services, or to numbers you have no right to call;
- Hide your identity: hide who is calling or on whose behalf, or use caller IDs you are not entitled to use;
- Attack the service: probe, overload or reverse-engineer it, or share your API keys or logins with people outside your business.
Recording
Calls are recorded and transcribed. You are responsible for any further notice your contacts are entitled to.
Enforcement
If we reasonably believe this policy is being breached, or complaints and telecom-operator flags suggest it, we may pause a campaign, hold calling or suspend an account, and we may ask you for evidence of consent. We tell you first where we can. We may report unlawful use to the authorities.
Reporting abuse
If you received a call you think breaks this policy, write to hello@samparkk.ai or to our grievance officer: Anis Khan, Grievance Officer, Ridepro Learning Private Limited, contact@ridepro.in, 105 Shaalimaar Complex, 19/1 Manoromaganj, Indore 452001, India. You can also ask for your number to be added to a do-not-call list.